One of the more effective scam patterns starts with a deliberate flood of spam or junk email: enough to be genuinely disruptive. Shortly after, a "helpful" call arrives from someone claiming to be IT support, offering to fix the exact problem they just caused.
The trick works because it manufactures its own trust: the caller isn't a stranger asking for remote access out of nowhere, they're the person solving a real, visible problem the target is already frustrated by. That framing makes people far more willing to hand over access or credentials than they would to a cold approach.
The tell is almost always the same regardless of the specific script: unsolicited tech support, arriving suspiciously close to a problem starting, asking for remote access or credentials. Genuine IT support very rarely calls you first.
See how goDeep turns thinking like this into training your team will actually remember.